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Q1: Is there a minimum quantity for ordering custom made products?
Q2: Can you make any new product for us?
Q3: I do not want custom logo products and I don't want to buy in large quantity. Can I buy fewer items?
Q4: Is there a price difference if I order in larger quantities as compared to fewer units?
Q5: Are there additional costs for printing logos?
Q6: Can you make products in different colors?
Q7: What are the delivery timeframe's?
Q8: What is the transit time?
Q9: How does the customized logo ordering process works?
Q10: How can i contact you?
Q11: How can I pay for the order?
Q12: How can we be sure about your quality of goods?
Q13: How can I send you my artwork or ideas to produce?
Q14: Is there child work involved in the construction of your goods?
Q15: What is your return policy?
Q16: What is your privacy policy?
Q17: What types of bladder we use?
Q18: How can we give the 100% surety for complete roundness?
Q19: What method we use for packaging for better protection for your products?
Q20: What is the care tips for bladders?
Q21: What Quality process you use for as care as your products?

Q1: Is there a minimum quantity for ordering custom made products. ?
Ans: Yes, there is a minimum requirement of 250 units for customized products. You can combine products from different categories to reach an order level of 150 units or US $500.

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Q2: Can you make any new product for us. ?
Ans: We are always open for new suggestions and improvements in our products. We can produce any type of Plastic, Rubber and Textile products. You have to only send us 2 samples for those products.

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Q3: I do not want custom logo products and I don't want to buy in large quantity. Can I buy fewer items. ?
Ans: Yes, you can buy any products you see on this web site in smaller quantities at regular prices.

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Q4: Is there a price difference if I order in larger quantities as compared to fewer units?
Ans: Yes, the prices are based on the quantities ordered. Please e-mail us for discount levels on quantities ordered.

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Q5: Are there additional costs for printing logos. ?
Ans: No, there is no additional charges for printing simple logos on your order. However, if logos are more complex and require additional work then we will notify you of any additional costs before confirming your order.

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Q6: Can you make products in different colors. ?
Ans: Yes, we can make products in any color depending subject to the availability of the required material in specified color.

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Q7: What are the delivery time frames?
Ans: Delivery time frame depends upon the order.

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Q8: What is the transit time. ?
Ans: One week to any International Airport from IGI New Delhi & 3-5 weeks to any seaport from Mumbai.

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Q9: How does the customized logo ordering process works. ?
Ans: We go through the following steps to customize your order:
Once your order with logo is received, we will develop a a sketch in JPEG or in GIF format for you to view with your web browser. This step is necessary to confirm the placement of logo. Next, we will make a sample and email you you the image of the completed sample for your approval. If you require the actual sample we will ship the sample to you at the cost of the shipping charges. Once you are completely satisfied with the sample we will manufacture your order and ship it directly to you.

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Q10: How can i contact you. ?
Ans: You can email us or call us at +91-181-2252848 or Contact
Mr. A.S. Singla (MD)+ 91-181-2252848 or
Mr. Gaurav Singla ( Export Manager ) +91-9814062520
Customer service is available between 04:30 AM to 11:30PM (GMT) 11:00AM to 06:30PM (IST)

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Q11: How can I pay for the order. ?
Ans: We only accept Bank Draft, wire transfer (TT) and letter of Credit (L / C).

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Q12: How can we be sure about your quality of goods. ?
Ans: We have strict QC systems in addition to which we can also arrange pre-shipment inspection by SGS, ITS etc as per your approved sample.

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Q13: How can I send you my artwork or ideas to produce. ?
Ans: Please send us an email attachment as (GIF or JPEG) file formats at our email ID
singla@ag-export.com.

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Q14: Is there child work involved in the construction of your goods. ?
Ans: There is absolutely no child work involved in the construction of our goods. We are the member of the SGEPC.

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Q15: What is your return policy. ?
Ans: We will gladly return or replace any defective products within 30 days of delivery. Please notify us immediately if you are not satisfied with your products so we can arrange for replacement or refund. If the products is damaged in transit please notify the carrier and us immediately.

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Q16: What is your privacy policy. ?
Ans: Any information we receive from you is treated as confidential and will never be shared with any third party.

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Q17: What types of bladder we use. ?
Ans: Carbonized Rubber latex: (Double system) for the maximum control of air leakage from the body of the bladder.
Butyl: which is guaranteed for air retention.
All bladders are pre-tested for roundness, and pre defaults.

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Q18: How can we give the 100% surety for complete roundness. ?
Ans: Our cutting department has uniformed stitch holes on each side. Every corner is secured with one extra knot. This technique gives the guarantee for complete roundness and equal tension from all directions. That's why "A.G" Soccer balls etc are completely round and more durable to resist the pressures of any championship play.

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Q19: What method we use for packaging for better protection for your products. ?
Ans: "A.G" is very much conscientious of the ecology protection and has thus apprehended the biodegradable concepts for prime packaging. Every ball is packed into a low density poly bag.

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Q20: What is the care tips for bladders. ?
Ans: Please always use a round tipped needle and moisten it before pushing it into the valve.

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Q21: What Quality process you use for as care as your products. ?
Ans: Our Soccer balls is proceed in these inspection steps:
Inflated regarding material
First Quality control lineup
First leak check up
Washing
Final leak check up
Final Quality control line up
Deflated and molding
Packaging

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